Measurement and Value
Automation ROI without made-up numbers: the KPIs that matter
Build a credible measurement plan using your own baseline, a balanced set of indicators, and the full cost of operating the workflow.
John Lofthouse
John Lofthouse is a technology and business leader who stays close to the work: architecture, production reliability, and the decision of what is worth automating.
Articles by John Lofthouse
Responsible AI
How to evaluate AI before your business depends on it
Turn a promising AI demo into evidence by testing representative work, defining acceptable results, and monitoring what changes.
Responsible AI
Human-in-the-loop automation: design the decision, not just the approval
Meaningful oversight requires clear decision rights, useful evidence, enough time, and a real way to stop or correct the workflow.
Workflow Design
What not to automate: seven signs a workflow needs another answer
Some work needs clearer rules, better information, or human judgment before it needs software. Use these signals to make a better call.
Practical Automation
Workflow automation for small business: start with the work, not the tool
A practical guide to finding a useful first workflow, choosing the simplest suitable approach, and improving it without losing control.
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