Measurement and Value
Automation ROI without made-up numbers: the KPIs that matter
Build a credible measurement plan using your own baseline, a balanced set of indicators, and the full cost of operating the workflow.
Resources
Field Notes
Practical guidance for small and medium businesses improving workflows, using automation responsibly, and measuring what changes.
Recent notes
Responsible AI
How to evaluate AI before your business depends on it
Turn a promising AI demo into evidence by testing representative work, defining acceptable results, and monitoring what changes.
Responsible AI
Human-in-the-loop automation: design the decision, not just the approval
Meaningful oversight requires clear decision rights, useful evidence, enough time, and a real way to stop or correct the workflow.
Workflow Design
What not to automate: seven signs a workflow needs another answer
Some work needs clearer rules, better information, or human judgment before it needs software. Use these signals to make a better call.
Practical Automation
Workflow automation for small business: start with the work, not the tool
A practical guide to finding a useful first workflow, choosing the simplest suitable approach, and improving it without losing control.
Not sure where to start?
Describe one workflow in plain language. We will help you see where the work sticks and what to improve first.
Assess a workflow