Measurement and Value
Automation ROI without made-up numbers: the KPIs that matter
Build a credible measurement plan using your own baseline, a balanced set of indicators, and the full cost of operating the workflow.
Field Notes
Tag: Exceptions
Notes tagged with Exceptions.
Responsible AI
Human-in-the-loop automation: design the decision, not just the approval
Meaningful oversight requires clear decision rights, useful evidence, enough time, and a real way to stop or correct the workflow.
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Describe one workflow in plain language. No email to begin. A person reviews qualified submissions.
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